Post Graduation in Cloud Architecture and Administrator

Seneca College, North York, ON

GPA: 3.6/4.0 | with Honors

Post Graduation in Big Data Solution Architecture

Conestoga College, Waterloo, ON

GPA: 3.4/4.0

B.E. in Information Technology

Gujarat Technological University, India

CGPA: 8.7/10 | First Class with Distinction

Senior Developer

University of Regina Students Union, Regina, SK

• Successfully administered enterprise applications, ensuring a 92% uptime rate and automating release management processes, reducing deployment time by 30%.
• Maintained accurate documentation, provided timely reports on critical system status, and resolved day-to-day support issues within agreed SLA timeframes.
• Actively participated in Agile projects, ensuring production stability and collaborating to reduce system failures by 20% through proactive monitoring.
• Collaborated with cross-functional teams to establish best practices for application installation, configuration, and troubleshooting, achieving 99.5% availability targets and fostering a culture of continuous improvement.

Financial Service Advisor

GateStone, North York, ON

• Effectively communicating complex financial information to clients over the phone, coupled with strong interpersonal skills to work collaboratively with internal IT teams and end users.
• Documentation of account analysis, interpreting data, and implementing effective workout plans to manage client portfolios, showcasing analytics skills and ability to identify and resolve issues promptly.
• Negotiate payment arrangements, initiate debt recovery negotations, and resolve client complaints, demonstrating aptitude for conflict resolution and negotiation skills essential for technical support roles
• Managed multiple priorities and tasks simultaneously, evidenced by handling a high volume of outbound and inbound calls daily while maintaininig accuracy and effectiveness in documenting each client interaction.

Web Developer CO-OP

Keyer, Anand, Gujarat

• Collaborated closely with Vault Engineering and Technical Operations to facilitate the existing release and change management process, ensuring seamless execution of deployment activities for each sprint.
• Engaged with key Development and Quality Assurance stakeholders to develop and execute a robust test and release process, fostering collaboration and alignment across teams.
• Facilitated the resolution of deployment problems by coordinating efforts between Development, Quality Assurance, and Technical Operations, ensuring timely resolution and minimal disruption to production environments.
• Proactively identified and implemented software release process improvements, leveraging insights from past releases and industry best practices to maximize efficiency and optimize the release cycle.